The Center using new system to streamline, cross-collaborate on non-profit casework

March 16, 2023 | 12:07 am

Updated March 15, 2023 | 8:41 pm

Erica Wade

The Center of Owensboro-Daviess County will soon begin utilizing Unite Us, a program that will allow non-profit organizations to cross-collaborate on individual cases and also send referrals to other organizations.

The Center Executive Director Erica Wade said the Unite Us platform is free to social service organizations that provide housing assistance, education, transportation, food pantries, reentry programs, health care providers, utility assistance, financial assistance, and government agencies.

She said the program streamlines all resource referrals and will allow organizations to jump in at any portion of an individual’s case.

“For example, if someone came to my office, and they need housing assistance, utility assistance, and food, I’ll put in their name, birth date, and address if they have one. Then a direct link takes maybe 5 minutes to link them up to the organizations that are in the system,” Wade said.

Wade said organizations will also be able to routinely check in and see other referrals to prevent double treatment.

As for the client, Wade said they will have an automatic follow-up within 48 hours.

“My favorite part is that the data on the back end is so rich, that we will be able to clearly define what the issues are that we are facing over all of Daviess County, how we’re reacting to that, and who’s seeing the most clients,” Wade said.

The Center will be hosting demonstrations of the Unite Us program at 1 p.m. on March 17 and March 24, and at 10 a.m. on March 20. The Center is located at 608 Frederica Street, Suite 100 B.

The Center of Owensboro-Daviess County serves as a central resource hub for organizations serving families and children in Owensboro and Daviess County. The Center’s concept was developed from multiple community groups that recognized the need for co-location, genuine collaboration, and effective communication between the organizations serving the community.

March 16, 2023 | 12:07 am

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