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Holiday World to use virtual queuing this season

May 13, 2020 | 12:08 am

Updated May 12, 2020 | 10:18 pm

Guests at Holiday World & Splashin’ Safari will be able to wait in virtual lines for rides this year, as the park is implementing a queuing technology to ensure safe distancing measures.

Holiday World had to delay the start to their season but recently announced opening day will be June 14.

On Tuesday, the new queuing strategy was announced as part of an agreement with accesso Technology Group, a company that has long provided services such as online ticketing for Holiday World. This will be the first time the park has used the accesso LoQueueSMvirtual queuing service.

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After selecting a ride or attraction on their mobile device, guests will be placed in a virtual queue and a countdown will begin. When it’s their turn to ride, guests will be notified to proceed to the attraction. Park attendants will conduct a contactless scan of the QR code on the guest’s smartphone to redeem the ride reservation.

The virtual queuing technology dynamically adjusts to unpredictable variables such as guest flow and operational changes, allowing venues to employ real-time capacity optimization and real-time communication with guests via their own mobile device.

“Partnering with accesso to provide virtual queuing for all our theme park attractions means our guests can maintain social distancing and have a more enjoyable visit,” Holiday World CEO Matt Eckert said in a release. “We can’t wait to see our guests again, and virtual queuing will help us welcome them back in the safest way possible.”

May 13, 2020 | 12:08 am

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