Beginning today, Kroger stores will start limiting how many customers can be in the store at one time by 50 percent.
“Kroger’s introduction of customer capacity limits is one more way we are doing our part to flatten the curve while operating as an essential business, providing our customers with access to fresh, affordable food and products,” said Mary Ellen Adcock, Kroger’s senior vice president of operations in a press release Monday. “During this national pandemic, we are committed to adopting preventive measures to help protect the safety and health of our associates, customers and communities.”
The standard building capacity for a grocery store is one person per 60 square feet. Under Kroger’s new reduced capacity limits, the number will be one person per 120 square feet.
Kroger will begin to monitor the number of customers per square foot in its stores using its industry-leading QueVision technology, which already provides a count of the customers entering and exiting stores.
“By leveraging QueVision, our technology system that uses infrared sensors and predictive analytics, we will be able to more efficiently support our new capacity limits, creating a safer environment for our customers and associates,” said Yael Cosset, Kroger’s chief technology and digital officer.
Kroger has also recently implemented the following protective and preventive measures:
• Adding plexiglass partitions at cash registers
• Floor decals to remind customers about physical distancing
• Protective face masks and gloves for associates
• Associate wellness checks
• Waived prescription delivery dees
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