Atmos Energy recently announced they were aware of an ongoing search engine phishing operation, where cybercriminals use search engine optimization (SEO) techniques to place a fake website into a browser’s top search results.
The release states that when clicked on, these “spoofed” websites will redirect the user to an illegitimate Atmos Energy page featuring a fake customer service number and other false information.
“If a customer calls the fake customer service number, they may be asked to provide login credentials or other sensitive information that the scammers can leverage to compromise bank, credit card, or other accounts belonging to the same customer,” manager of public affairs Kay Coomes said in a release.
Coomes added that phone scams are also on the rise, including one where impostors call customers directly and offer a discount on their Atmos Energy bill if they pay immediately over the phone.
Atmos Energy wants to reiterate that they never ask for payment using prepaid debit cards, gift cards, cryptocurrency, unauthorized third-party fees, or mobile applications.
“If you ever have concerns about the legitimacy of a call, simply hang up and call Atmos Energy customer service at 888-286-6700,” Coomes said. “Payment for an Atmos Energy bill should be made through the online Account Center or other authorized payment methods.”
Coomes said Atmos Energy provides multiple notices and works to assist customers with payment plans and assistance options before any service interruptions. Unless it’s an emergency, Atmos Energy will not call customers before 7 a.m. or after 6 p.m. Central Time.
“The most effective way to combat this recent increase in scam attempts is through education, awareness, and extreme caution anytime someone contacts you about a utility bill payment,” she said. “In addition to online and telephone scams, beware of impostors demanding payment at your door. Always ask for an employee’s identification badge, which displays the name, photograph, and Atmos Energy logo.”
She added, “Our employees will not collect payments in person. If you suspect an impostor, call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities.”
