Clerk’s Office: April and May auto renewal notices delayed due to state system issue

April 23, 2024 | 12:12 am

Updated April 23, 2024 | 12:09 am

Photo from Daviess County Fiscal Court

Drivers whose vehicle registrations are due in April and May should be aware that renewal notices are delayed due to an issue with the state’s new system, according to transportation officials.

An alert on reads:

If your vehicle registration expires in April 2024, renewal notices usually sent out in March have been delayed due to a state system issue. You can still pay registration fees online or in person before receiving the mailed notices which will arrive in mid-April.​

The Daviess County Clerk’s Office posted a similar message to Facebook on Monday, saying those with May renewals should also be on alert:

Once again, the State has dropped the ball! They mailed June renewal notices but failed to mail April or May. The notices are being sent today for printing and mailing.

You DO NOT have to wait for the notice in order to renew your registration. For the fastest service, go to DRIVE.KY.GOV to renew online if possible. You may also come to our office with your insurance card. (Your expiring registration would be helpful, but not mandatory). Amounts owed should be less than you paid last year and can be found on your expiring registration. This will cause longer than usual lines over the next few weeks.

Online renewals are not available if previous balances are owed or if insurance information is not on file.

Administered by the Kentucky Transportation Cabinet (KYTC), the vehicle registration and titling portion of the Kentucky Automated Vehicle Information System (KAVIS) that launched in January is used primarily by county clerk staff to perform vehicle and vessel-related transactions and to generate user data used to mail notices.

The delayed renewal notices are the latest in a series of growing pains since the state began implementing KAVIS.

In a release issued on April 10 regarding the renewal notices, KYTC said state transportation officials “have resolved the majority of issues identified after making the new system available statewide. Processing times at county clerk’s offices have and will continue to improve throughout the year.”

Department of Vehicle Regulations Commissioner Matt Cole said, “Despite the growing pains of replacing a 1970s outdated mainframe system, KAVIS was needed to introduce capabilities that are standard in most 21st century businesses, like improved reporting, intuitive interfaces, and user guardrails. “Because of the many combinations of unique transactions the system performs, we may continue to identify and resolve new issues throughout the first year as we cycle through new renewal transaction types, like boat renewals due in April.”

April 23, 2024 | 12:12 am

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