Adam English has fought many battles in his life. With his positive attitude, the customers he encounters each day in the drive-thru at the McDonald’s on KY 54, would never guess it. According to his sister Amy Nugent, he can overcome anything that life throws at him.
“He was just 11 when our mother passed away,” she said. “Dad passed away a few years ago and our grandmother, who took over raising Adam has dementia and no longer recognizes him. He’s been homeless, he’s battled addiction. He’s come a very long way.”
English has served as a Customer Specialist at the back drive-through for nearly two years. He said as soon as he encounters a customer at the window, he immediately tries to read them. He considers himself gifted that way. If someone is having a bad day, he considers it his job to cheer them up and if he can pick out something that stands out to him, he’ll give them a compliment to help boost their mood.
“My motto that I live by every day is the acronym JOY which stands for Jesus, Others and Yourself,” English said. “If you happen to put those in that order, you will have an outstanding outlook on each day you have ahead of you.”
English, who has more than 12 years of experience in the fast-food industry, was nominated to represent McDonald’s at their worldwide convention in April. According to English, when he was nominated, the selection committee looked at him and employees from 27 other stores.
According to the event website, the McDonald’s Worldwide Convention is a chance to see the power of technology at work and to connect with customers in even more ways. The event seeks to create a foundation that will outpace the competition and withstand the headwinds and long-term pressures facing the restaurant industry.
“I feel like this is such a blessing I love the opportunity to be a part of an outreach to people and let them feel their self-worth,” English said. “I want to make a difference for my work itself, serving our community. I am trying to leave a footprint. It’s not about how many footprints you make; it’s about the size of the print that matters.”
Although English knew he had been nominated, he never expected to be the one to receive the opportunity. His trip will include his flight, conference and six nights at a hotel resort.
English said his girlfriend and two kids are ecstatic and overwhelmed as much as he is. He said they have always been in his corner rooting for him. Overcoming addiction and seeking to always keep a positive outlook on life, English now wants to bring joy to others.
“There are only two things you can control in life-what you say and what you do,” he said. “Quit putting time and energy in everyone else. Worry about what you can do. I try to strive to wake up every day with a purpose.”